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Props & Frocks Ltd


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  • Essex

About Props & Frocks Ltd

Fancy Dress Costumes and Accessories For All Occassions

Props & Frocks is the leading fancy dress shop in Essex. Established in 1998 we have been providing top quality fancy dress costumes and accessories to our customers ever since.8 out of 10 of our new customers come from personal recommendation. Our reputation is very important to us and we aim to keep it. So why use us?We have the advantage over pure online shops in that we understand our customer needs as we see people in our costumes every single day. We know how each type of costume fits and who it will suit. This is much harder over the internet as you cannot see or touch the article. We have to be your eyes and you need to put your confidence in us. The costumes are taken from their packaging so we are able to check the quality of the costume. Costumes that do not come up to standard are removed from stock.Our trained staff, all of whom work in the fancy dress shop, will be happy to double check measurements if you want them to. We would much rather spend some time with you establishing that the item is what you need than have it returned at a later date. Benefits of using Props & Frocks for your quality fancy dress & accessories Full Money Back Guarantee FREE postage on every order, no matter how large, or small. (Delivery to UK only) Secure online payment (Security Policy) Fast Delivery Huge Stocks Professional Service & Advice available 7 days a week We NEVER break our PROMISE to YOU. Occasionally things do happen that are completely beyond our control. You can be GUARANTEED that we will 'jump through hoops' to try and rectify the problem.We have listened to people and their internet shopping experiences (on other sites) and the most common things that they complain about are: Goods Arriving Too Late Products Of Low Quality Inaccurate Sizing No Communication. So what will we do differently? Products will be sent out on the day of order (if received before 3.45pm) or the next working day. Because we have tried and tested the products in the shop already, we have filtered out the rubbish and the bad value items. However, it does remain to be said, if you are purchasing a low cost costume, the costume is not going to be as good quality as a higher priced one. We appreciate that some of the sizes on the packaged costumes are not very generous. We are happy to measure any costume that you are thinking of purchasing from us. We would far rather spend some time with you at this stage to make sure that the item is suitable for your needs. Our Full Money Back Guarantee means you can buy with confidence, but we would rather save you the hassle of sending the item back to us. If we have a problem with an item we will contact you immediately by your chosen contact method. We will offer you a suitable alternative or refund the full value back to you. If an order cannot be completed in full, we will contact you to see if you would like a part shipment, with the balance to follow.We can also attend your festival or fete in our fantastic mobile shop give us a call for more details!!


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